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Things to know before having your car repaired.
- Your car is the second largest investment you're likely to make.
Preserve its value and your safety by having it repaired professionally.
- Never drive a car that could be unsafe because of damages.
- Some insurance companies may want you to visit their drive- in claims
center before having your car repaired. You can do this,or you may leave
your car at your collision repair shop and ask that the insurance company
inspect the car there.
- You are not required by law to obtain more than one estimate or
appraisal.
- You have the right to go to the repair shop of your choice. Your
insurance company cannot require you to go to a particular shop.
- Differences in repair estimates are common. A lower estimate may not
include all necessary work. If you're not sure why one estimate is different
from another you've received, ask the shop manager.
- Choose a shop that has uni-body repair equipment and certified (by I-CAR
or ASE, for example) Technicians.
- Ask if the shop will be using genuine manufacturer (OEM) replacement
parts.
- Ask if the shop offers a repair warranty.
- Let the collision repair shop you choose help you negotiate your claim
with the insurance company, this often leads to a better deal.
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